Cenvo strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our
definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...Sprint™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor
avoided), as well as network floods, hacks, and attacks. If Cenvo fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. Cenvo does not
credit a full month's service if we only have 99.4% uptime.

This would not be financially healthy for Cenvo , and in turn would only negatively affect the service level Cenvo provides to ou. "Partial refunds for partial downtime" is our standard policy.

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